Customer Relationship Management (CRM)¶
This documentation outlines information about key points related to CRM Integrations.
Time Zone¶
In CRM starting from the 24R1 release, the following changes are included.
The Business Activity Time Zone per user basic data is replaced by the general time zone handling in IFS Cloud. We have upgraded the following column values from the UTC format to Server Time Zone format in order to make them time zone aware.
Business_Activity_Tab-Start_Date,End_DateMarketing_Campaign_Action_Tab-Start_Date,End_Date
After the upgrade, it is important that we maintain these column values in server time zone format. Therefore, when you perform OData calls to the endpoints related to these tables, it is mandatory to send the "Time-Zone-Aware-Request" header in the request by setting it to true. Refer to the API explorer to find out which endpoints are time zone aware in these tables. For more details on Time-Zone-Aware-Request header, see here.
If you fail to set this header when calling CRM specific time zone aware endpoints, then you might get an error when updating the above fields or inserting records to the above tables. Also, when you fetch values from these tables, you might get incorrect date values.
Data Migration¶
If you carry out a data migration, it is important to check and convert the migrated date values related to the above tables into the server time zone. For more information, refer Migration Types.